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Refund policy

Cancellations

  • Cancellations are accepted by email only before shipment.

  • After shipment, the request will be handled according to the return policy.

Returns

We cannot accept returns or exchanges in the following cases:

  • Items returned more than 5 days after delivery

  • Items that have been used (including those damaged or soiled by the customer)

  • Returns for personal reasons where no defect is present

  • Custom-made products (except in cases of defects or damage during delivery)

International Shipping Delays and Customs

International shipments may experience unexpected delays due to customs inspections, import procedures, or local postal services. Such delays are not uncommon and may be beyond our control.

Shipping or customs delays alone do not qualify for cancellation or a refund of the purchased goods once the order has been shipped and remains in transit. If a shipment is confirmed lost or returned to us, we will review the circumstances and determine the appropriate resolution.

Recipients are responsible for cooperating with customs authorities and local delivery services, including responding to notices, providing required information, completing customs procedures, and paying any applicable import duties or taxes not already collected at checkout.

Failure to complete these procedures may result in additional delays, charges, or the return of the shipment.

We will make reasonable efforts to assist with shipping inquiries from our side. However, certain customs procedures and inquiries must be completed directly by the recipient.

All refund and return decisions remain subject to applicable consumer protection laws.

Damaged or Defective Items

If an item arrives damaged or defective, please contact us as soon as possible and provide clear photographs of the damaged item, the outer shipping box, and the packing materials.

Photographic evidence is required for us to assess the damage and arrange a replacement or refund.

For international shipments, the shipping carrier may also require the recipient to keep the damaged items and all original packaging, present them for inspection, or follow other procedures required for an international shipping claim.

Please cooperate with any reasonable procedures requested by the carrier or postal service. We may be unable to complete a compensation claim, replacement, or refund until the required information or inspection process has been completed.

Please do not dispose of damaged items, packaging materials, or the outer shipping box until we confirm that they are no longer required.